Shipping policy

 

We believe shipping should be low-cost, low-carbon and very low-hassle.  This is how we do it:

 

Which countries do you ship to?

We ship to the UK & US.

  

When will you start shipping to my country?

As soon as we can build a meaningfully low-carbon supply chain in a country or region we will launch with excitement!

Follow us on @voyloks on Instagram to get a heads up the minute new countries come online.

 

How much is shipping?

Shipping is free for all UK customers on our Standard Tariff. If you want to get your VOYLOKs sooner or shipped internationally we ask for a contribution towards Express shipping.

 

How long does shipping take?

In the UK, you can choose from Regular or Express shipping at checkout. Regular takes 2-4 days and Express takes 1-2 days to arrive. They have identical carbon footprints - the only difference being the priority given to the parcel by the postal service.

For international market the shipping takes between 3 and 10 business days depending on your destination.  All shipments are tracked and you can watch the progress of your shipment as it makes it's way towards you.

 

What is the carbon cost of my shipping?

In the UK, we use Royal Mail for our smaller parcels as they have the lowest carbon cost per parcel of any UK network due to their network of postmen and women across the country. With Royal Mail the carbon cost of an average parcel is 208 gCO2e. For larger parcels which require a dedicated delivery van network we use Hermes which has the lowest average carbon cost of any UK dedicated parcel network of 508 gCO2e.  International shipments depend on the location.

In any case we offset the carbon cost to zero by investing in reforestation programmes as well as adding a further 50% offset to ensure we leave the world a slightly better place than we found it.